Shipping & Returns
Returns &
refund policy
At Second Skin we want you to feel confident about your purchase. That is why you can return or exchange products within 14 days of receiving your order.
For a return or exchange to be approved, the product must meet the conditions below. Once 14 days have passed, we can no longer offer a return or exchange under our standard policy.
Fragrances – 50 ml
We understand it can be hard to choose the right scent without first experiencing it on your skin. That is why you may try your fragrance at home with up to two (2) sprays before deciding.
This applies only to our standard 50 ml fragrance bottles.
Exchanging a fragrance
If the scent does not meet your expectations, you can exchange it for another fragrance from our range.
Your first exchange costs SEK 39 per order. Once we have received and approved your returned fragrance, we send the new scent to you.
Each further exchange after the first costs SEK 78. The fee must be paid before we send the new product.
Returns and refunds
If you would rather return your fragrance for a refund, our customer service will help you register the return.
A return fee of SEK 39 applies to returns for a refund. We provide a return label and guide you through the process.
If you have already made an exchange and then choose to return the product for a refund, additional shipping costs may apply. Shipping fees already paid are deducted to avoid double charging.
Please note that we only accept returns and exchanges of fragrances that have been tried carefully, with no more than two sprays used. Products used beyond our testing policy are not covered by our standard return and exchange terms.
Sample kits
Different return terms apply to our sample kits than to the 50 ml bottles.
A sample kit can be returned within 14 days provided the packaging is completely unopened and none of the products have been used.
For hygiene and quality reasons we do not accept returns of sample kits that have been opened or used.
We also do not offer scent exchanges for sample kits if the scents do not suit your personal preferences.
A return fee of SEK 39 applies to approved sample kit returns.
How refunds work
When your return arrives, we check that the product meets our return conditions.
After the check, you will receive an email confirming that the return has been received and whether the refund has been approved.
For approved returns, the money is refunded to the payment method used for the purchase. How quickly the amount appears in your account may vary depending on your bank and payment provider.
Haven't received your refund?
If you are waiting for a refund, we recommend first checking your bank account. It can sometimes take a few banking days before the money appears.
If the refund still has not arrived, you can contact your bank or payment provider to check whether the transaction is being processed.
If the problem persists, you are welcome to contact our customer service at hello@secondskinsociety.com and we will help you.
Damaged or defective products
If you have received an item that is damaged or has a manufacturing defect, we are happy to help you resolve it.
Contact us at hello@secondskinsociety.com and describe what is wrong with the product. Please include photos of the damage and your order number to help us handle your case.
For an approved complaint, we can offer a replacement product of the same kind. Complaints are handled in accordance with applicable consumer law.